Protection Film Warranty
XPEL warrants XPEL ULTIMATE Paint Protection Film to be free from defects in materials and workmanship for ten (10) years from the date of purchase. Covered defects include yellowing, staining, cracking, blistering, and delaminating. This warranty does not extend coverage to damage caused by normal wear and tear, road debris impact, accidents, collisions or intentional damage of any kind.
To file a claim, first attempt to contact the Authorized XPEL Installer who performed the installation. In the event you are unable to contact the original Authorized XPEL Installer, for any reason, please contact XPEL at (800) 447-9928 or firstname.lastname@example.org. You must retain the warranty card, a copy of your original receipt identifying coverage areas and remit to XPEL as requested to process your claim. For valid claims, XPEL will have an Authorized XPEL Installer remove and reapply XPEL Protection Film to areas determined to be covered by the warranty including parts and labor.
The warranty and remedies described above are the exclusive warranties available. Authorized XPEL Installers do not have authorization to modify or extend the warranty in any fashion. XPEL will be solely responsible for determining validity of all claims and reserves the right to deny claims that do not meet the criteria as described above. The replacement of the defective film, including parts and labor, is the exclusive remedy; liability does not extend to any other damages, incidental, consequential, or otherwise. Reimbursement for labor charges covered by this warranty will be made directly to the Authorized XPEL Installer and will be calculated by using the coverage allowance published by XPEL.
What Do I Do if I Need Warranty Service?
To initiate warranty service, please send (1) a copy of this limited warranty, (2) the defective product, (3) a copy of your proof of purchase for the defective product, and (4) a description of the product defect, to us at the following address:
XPEL Technologies Corp.
Warranty Claims Department
618 W. Sunset Road
San Antonio, Texas 78216 U.S.A.
Tel. (800) 447-9928 (toll free)
You must return the defective product to us in its original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.
What Will You Do?
Upon our inspection of the defective product and our determination that your claim falls within the scope of this limited warranty, we will send you a replacement product free of charge (but not including any installation costs). We will make such determination and, if in the affirmative, send you a replacement product, within sixty (60) days following our date of receipt of the materials listed above.
If we are not able to replace your warranted product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for your purchase cost (as indicated on your proof of purchase), at our sole option.
We will pay to ship the replacement product to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this limited warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
Replacement products are covered for the remaining period of the limited warranty covering the warranted product that you bought. We own all warranted products returned to us that are exchanged for a replacement product.
May I Transfer This Limited Warranty?
You may not transfer this limited warranty. This warranty coverage terminates if you sell or otherwise transfer a warranted product to another party.
What Should I Do If I Have a Question, Complaint, or Dispute?
If you have a question regarding the terms of this limited warranty or a complaint regarding its application, please do not hesitate to contact us by mail or telephone per our contact information listed above or by email at email@example.com. In the event of a dispute concerning this limited warranty (including, for example, our determination of whether your product constitutes a defective product falling within the scope of this limited warranty), you may be entitled to certain rights and remedies under applicable federal and/or state law.